Frequently Asked Questions

ScansUp is an online community and a decentralized store project whose goal is to provide photogrammetry resources in the shape of quality scans to digital artists, video game developers, students and VFX enthusiasts. Our aim is to offer realistic content in 3D and 2D in order to portray the beauty of the real world in the digital realm. At the same time, we want to provide the scanning community with guidance, news and information. We promote the one-time purchase of products instead of more expensive subscription models as a way to support indie developers. In order to incentivize this purpose further, we plan to share free content periodically in the shape of packs of scans, resources and tutorials for the community. 

We want to achieve these goals by bringing independent scanners together into one gathering point. There are many artists sharing high-quality resources who are overlooked because they are scattered all over the net. We want to remedy talent dilution.

Our philosophy lies in mutual collaborative assistance, so that everyone owns and receives the profits of their work without us taking any commission from your work. Thus, we can give the independent scanners community more visibility without the need to sacrifice part of their works’ worth. It’s a win-win situation!

We can achieve this decentralised form of cooperation and showcase products thanks to the benefits provided to content creators by the Gumroad platform. That is why we decided to base ScansUp on this platform. If you are interested in taking part in this project as a seller and content creator, do not hesitate to contact us.

Gumroad is an online platform which allows digital content creators to sell products directly to consumers through a simple way of payment processing, file hosting and digital products delivery. A creator can build an online store on Gumroad and sell their products on different websites.

Our store includes Gumroad in order to provide a safe, user-friendly and decentralised online store. ScansUp links and organises the content that our partners upload to their Gumroad sites in one single place. By doing this, we can help each other grow as we build a strong community around the photogrammetry resources and everyone gets to enjoy the results of their work. That is the reason why you can see different names of sellers while viewing the products from the store. Do not worry, we are all part of the ScansUp family!

Also, if you want to differentiate between the vendors while searching products, you can filter the products by introducing the vendor abreviation (the name after the _ present in all the products names and in the About section) in the search bar.

If you have any further questions about Gumroad and their policies, do not hesitate to visit their help center .

The main terms that you should take into account, both as a user and as a seller, are Gumroad’s, since this is the main platform used for sales, storage and distribution of content that we have integrated onto our website. In addition, we have some of our own Terms of Service, Privacy policy and Cookies policy, which you can access in the footer of our website. Those are especially important for our partners.

Our Refund Policy is the same as Gumroad’s, since this is the digital platform that our store is based on. The seller sets their own refund policies, although Gumroad reserves the right to issue refunds within 60 days after the purchase of a product in order to prevent chargebacks.

We want to establish some guidelines. We are not obligated to issue refunds according to Gumroad but we are going to consider partial or total refunds in the following scenarios:

• If the content you receive fails to match the description of the product you purchased or if you do not receive all the agreed content.
• If there has been a mistake with the amount of money paid by the buyer and it exceeds by 10 or more times the suggested price of the product.

If you are a buyer and you want to request a refund on a product, contact the seller before the Gumroad refund deadline expires (60 days).

Gumroad’s sellers who partner with ScansUp normally commit to applying this Refund Policy to each one of their products that appear on our website, but they have the right to have their own Refund Policy. We clearly cannot force a seller to apply a Refund Policy, since we do not have access to their Gumroad’s seller panel.

Any litigation will always be between the customer and the direct seller of a product via Gumroad, not with ScansUp. 

If any of our partners shows repeated problems with their products, refunds and litigations, we will analyze the case and if there are clear signs of misconduct, their products will be removed from the website and they will stop partnering with ScansUp.

Copyright is generally owned by the creator of the work in the first instance, as reflected in Gumroad’s Terms of Use. Every content creator who posts in our store certifies that they own the copyright of the item that they sell or that they are authorized to distribute and sell it.

Should you notice that you own any of the content featured in our website and that it is being sold by someone else without your permission, contact us through support@scansup.com.

We will prioritise and study your case by reviewing it with the seller. It is essential that, apart from contacting us, you report this incident to Gumroad so that your item is removed from the seller’s store. We commit to removing the link of the item from our website until the case is resolved with Gumroad.

Our store is very user-friendly! The site has a search and filtering bar which you can see on the left-hand side of the screen and use it to search the products that you need by type, category, price and/or name. You can also change the order of the displayed products shorting by date and price. 

The products that we sell are displayed in the body of the store and, depending on the search parameters that you specify in the sidebar, said body will update with the corresponding products. Newer products will be tagged as “NEW” to make them stand out from the rest. In addition, products that are discounted or free will also have a coloured tag to indicate these offers. 

To see the gross price of a product, place the mouse on it. The box will slightly darken and the purchase price will be displayed. By clicking on a product, you will be able to open the description, which will allow you to see all the features and to buy it if you are interested.

Keep in mind that when you do a search, you can copy the URL of the store in order to save or share that specific search.

Also, if you want to differentiate between the vendors while searching products, you can filter the products by introducing the vendor abreviation (the name after the _ present in all the products names and in the About section) in the search bar.

ScansUp specialises in creating 3D and 2D digital resources from photogrammetry scans. We use this 3D scanning technique in order to capture and reconstruct objects from the real world in 3D. Using these hyper-realistic models, we develop high-poly and low-poly models, decals, bakes, LODs, textures, tiles, alphas and other high-quality resources which have been optimised for video game productions, real-time rendering engines and/or VFX.

If you want to know in detail about what resources and files you are going to receive after a purchase and what is the format they are in, we recommend reading the descriptions of the products carefully before purchasing them. You can click on any of our products in order to open the full description and the shopping cart.

In order to know exactly what digital resources you are going to receive after a purchase and what format they are in (.obj, .fbx, .tiff, .jpg…) you have to click on a product from the store and read its description. We recommend seeing the different promotional images of the product carefully and reading the descriptive information on Gumroad’s floating panel before the purchase. That will allow you to clear up any doubts that you may have regarding the content of a product, the polycount of the 3D objects, the resolutions of the textures and other questions about format compatibility.

Apart from this information, on the description of each product you will find the licences to which they are subject. We try to standardize our licences for all our products and all our partners, although some special products may have a particular type of licensing different from the standard. If you find that any of our products doesn’t have any information about licensing or some information is not clear, please contact us. 

You can read more about licences and the permitted use of our products in this same FAQ section and here.

We always try to provide as much relevant information on the product as we can. However, if you consider that some information is not entirely clear or if you have any doubts about a particular product, write to our customer support email support@scansup.com or contact us through our contact form.

First, if you have a Gumroad account, you can log in in order to facilitate your shopping experience. It is not required to have a Gumroad account in order to buy in our store. You can also log into your Gumroad account using our top bar link. 

In the body of the store, click on a product that you would like to purchase. After that, the product from Gumroad will pop up on your screen and there you will find the promotional images, the information about the item, the seller, the type of license, the suggested price and a buy button.

In order to buy one of our products, you will first have to select the type of license on the right side of the panel and just above the purchase button will appear the minimum price required to purchase the product and the license linked to it, as it appears in the picture.

Some products are fixed-price and you can easily add them to the cart by clicking on the buy button, whereas other products suggest a price and they allow you to pay a higher amount. In order to purchase this type of products you will only have to enter the suggested price or a higher one in the price box and click on the add to cart or buy button. 

Free or discounted products have a suggested price that is equal to the value of the product before the discount. To purchase them, the buyer must enter the suggested price in the price box and only once added to the cart, the discount will become effective.

Since we work in order to offer quality resources that independent developers and artists can afford, and we can only continue to do this with the community’s support; we really appreciate any additional contributions.

As you add the products you would like to purchase to the cart, a new window will appear showing your cart. You can return to our store by clicking on the button to continue shopping, as it appears in the image below.

After this you can always click the cart icon that appears in the upper right corner of the page to return to it.

Having a Gumroad account can be helpful as a shopper if you plan to buy a lot of items from our store or other Gumroad stores. It can help speed up the checkout process and save the items you purchase to your library and not just to your email (see the following FAQ posts below).

Once you have added all the products that you want to buy to the cart, you can proceed to checkout by clicking on the “PAY” button. In this panel the applicable VAT will be added to each item and you can proceed to checkout by filling in the required information (you have more information about VAT below). 

Downloading the products that you have bought is very simple. In addition to the possibility to download them directly from the floating cart once the payment is processed, you will be sent an email with the summary of your order and the download links and invoice. If you have a Gumroad account, you will also find them in your library. If you have any doubts about how to download the products that you have purchased, see the FAQ post below. 

Free and discounted products can be purchased in the same way as the rest of the products in our store (see the previous FAQ post).

Free Products

If you click on a free product, you will see that the first license option that appears to you is free. You will only have to select that free license, and enter the suggested price, which in this case will be 0 as shown on the image below.

You can always pay an amount greater than 0, which we greatly appreciate, since we work in order to offer quality resources that independent developers and artists can afford, and we can only continue to do this with the community’s support. We really appreciate any additional contributions.

Discounted Products

Discounted products have a suggested price that is equal to the value of the product before the discount. To purchase them, the buyer must enter the suggested price in the price box and only once added to the cart, the discount will become effective.

• As a reminder, the original price is crossed out to the left of the final price with the discount applied.
• But the suggested price in the box is the original price before the discount, as can be seen in the image.
• To purchase the product, you must enter the suggested price and the discount will become effective in the shopping cart, not before.

Once you have filled in the required information and the payment of the product has been made, the purchased items can be downloaded from Gumroad’s floating cart by clicking on the “download” button (sometimes this is not possible due to a recaptcha bug) or from your purchase invoice, which will be sent to the email that you entered during the payment process. Do not forget to check the spam sections of your email if your purchase invoice takes too long to reach your inbox. 

If you have made the purchase using a Gumroad account when filling in your payment information, the products that you have purchased will also be available to download from your Gumroad (hipervínculo) library.  

To generate an invoice of your purchase, you can go to the email that Gumroad sends you after the payment of your items and click on “Trigger” under the question “Do you need an invoice for this?”.

We accept the payment methods that Gumroad works with, since our website is based on this e-commerce platform. The accepted payment methods are mainly credit and debit cards and PayPal. You can check exactly which cards Gumroad accepts here.

The prices that appear on our website and in the descriptions of Gumroad’s products are the gross prices of the items (i.e. the price without tax). Gumroad will add the applicable VAT to the prices of each product that you would like to buy once you are about to make the purchase.

If you have doubts about what VAT is and why this tax is compulsory for most buyers, click here and check the next FAQ post below.

VAT is the abbreviation of Value Added Tax. It is an indirect consumption tax which is paid by the consumer as a regressive tax and it is applied in many countries, mainly in the European Union. Gumroad applies VAT to each product according to the country where the buyer is located. In the checkout cart the applicable VAT will be added to the gross price of the item or items that you want to buy.

Once you have made the purchase, you can generate an invoice with a breakdown of the gross and net price and the VAT in the receipt that will be sent to your email.

We normally share discount coupons and offers for our products on our social media on a regular basis. Do not forget to follow us on Instagram and ArtStation to keep up with our latest offers and launches!

Offers will be shared through our social media and they will apply automatically in our store. You can search the products at discount rates from our website by using our search sidebar and organizing the products by “discount” or filtering them by the category “offer” and/or “free”. All discounted or free products will be shown in the body of the store. Free products will have a green tag with the word “free” on it and discounted products will have a blue tag showing a discount percentage written in numbers.

Discount coupons are codes that we sometimes share with the community and that can be redeemed in order to get great discounts on some products for a much more limited time than the rest of regular offers from our website. To redeem these codes, you have to add those products to the cart, and in the checkout section you can enter the discount code in order to apply the discount. The final price of the products will update itself once you have entered a valid code before making the payment. You can read more about the simplicity of the purchase process of our website here.

Our products are designed to be used by digital artists, 3D enthusiasts and professionals. In order to put the products that we offer in our website to good use, you will need some knowledge about 3D, video game development, VFX, graphic design, concept art, graphics engines…

Most of our items are 3D models, textures, tiles and alphas created from hyper realistic scans. Before purchasing a product, read the description carefully to be sure about what you are getting exactly. We recommend the purchase of our products to any person or company that seeks to learn, teach, experiment or develop content related to the world of digital art and 3D visualization. You can read more about the ScansUp project and our view here.

In ScansUp we support one-time purchases and business models that allow Internet users to use the digital products that they purchase on their projects. As a general rule, and subject to duly specified exceptions, all of our products are subject to the same licensing policy. Some partners may have their specific license policy, please read carefully the product description of an item in order to know what license are you buying:

LICENSE POLICY:

• Buyer types: The buyer of an item must purchase the product and license at the correct pricing according to the size of the studio, organization or individual who is going to directly use the item. For example, if you are a Freelancer (1 user) you can buy a Big Studio License (more than 20 workers), but not vice versa. Pricing, unless stipulated by the seller, is tied to the following studio sizes and conditions:
  • Freelance & Personal Use – Up to 1 user.
  • Indie Studio – Up to 20 workers.
  • Big Studio – More than 20 workers.

• Standard commercial licence:
  • Unlimited use of the product in the licensee’s personal projects, which are not commercially distributed.
  • Single use of the product in a work or project of a commercial nature where the licensee participates directly. This work or project can only generate a maximum of 2,000 sales or 20,000 views. There is no obligation to credit the creator of the resources, although it is recommended.
• Extended commercial licence:
  • Unlimited use of the product in the licensee’s personal projects, which are not commercially distributed.
  • Unlimited use of the product in any number of works or projects of a commercial nature where the licensee participates directly. There are no restrictions on the maximum sales, revenue or the monthly views that these projects can generate. There is no obligation to credit the creator of the resources, although it is recommended.
• More info at: https://scansup.com/licenses-policy/

As can be read above, the buyer will be free to use the purchased products, according to the license under which the purchase was made.

To select the type of license, you only have to click on the product card and once inside, in the upper right part click on the type of license under which you want to make the purchase. Once this is done, the suggested price box will be filled in with the minimum price to acquire that license, you only need to fill in that box with the suggested price or one higher to purchase the product, as shown in the image. Remember, applicable discounts will be shown in the checkout cart.

For more information about our license types and conditions, read this.

Yes, but depending on the type of license the purchase was made under, you can make use of it in one way or another.

We have two types of licenses that we explain just below.

• Standard commercial licence:
  • Unlimited use of the product in the licensee’s personal projects, which are not commercially distributed.
  • Single use of the product in a work or project of a commercial nature where the licensee participates directly. This work or project can only generate a maximum of 2,000 sales or 20,000 views. There is no obligation to credit the creator of the resources, although it is recommended.
• Extended commercial licence:
  • Unlimited use of the product in the licensee’s personal projects, which are not commercially distributed.
  • Unlimited use of the product in any number of works or projects of a commercial nature where the licensee participates directly. There are no restrictions on the maximum sales, revenue or the monthly views that these projects can generate. There is no obligation to credit the creator of the resources, although it is recommended.

• More info at: https://scansup.com/licenses-policy/

Please, read our entry on licences carefully to learn more about this topic.

You can unsubscribe from our list of members through your own email. To do so, click on any email that we have sent you from noreply@scansup.com and you should be able to find a button called “Unsubscribe” in the top corner of the message, next to our email address. If you click on the button, you will unsubscribe from our list of members and stop receiving ScansUp news in your email.

If you cannot find the button and you do not know how to unsubscribe from your email, write to us through support@scansup.com saying that you want to remove your email address from our list of members and we will do it for you. Please, specify the email address that you want us to remove from our list of members.

No, ScansUp does not store any product in its servers. Gumroad stores all the products that are shown, since this is the platform used for storage, sales, and e-commerce distribution that our store is based on.

Every content creator that appears on our website offers their products in their own Gumroad store. In ScansUp we collect and organise our partners’ content in a single platform with the aim of giving more visibility to the independent scanners and developers community.  You can read more about ScansUp and our philosophy here.

By default, the positioning of the products in our store takes into account the date when they were incorporated to the website. That is to say, our website always shows the newest products at the beginning of the body of the store automatically.

No favouritism is shown, the novelty criterion is always followed by default. If you want to organise the items from the store differently (e.g. by offer or by price) you can use the search bar from the store to do so. You can read more about how to search and buy in our website here.

In no case and under no licence may any of our products be slightly modified, copied and/or distributed for resale purposes, illicit distribution with third parties and/or plagiarism. Please, visit our Terms of Use and Service to learn more about this topic.

Very easy! If you are a digital artist with knowledge of 3D scanning and photogrammetry and you are developing quality hyper realistic resources, contact us through contact@scansup.com or here, to discuss about how we can partner.

Anyone who wants to participate in the ScansUp platform must agree to our Terms of Use and Services and ScansUp & Seller Terms. This agreement stipulates each party’s responsibilities, obligations regarding the management of the products featured on the website. All the necessary communication processes for an optimal and easy management of the items on sale between ScansUp and its partners are reflected in this agreement.

These are some of the perks you will get as a ScansUp seller:

• Join a photogrammetry focused online community. A place for reunion for freelance scan artists, developers and sellers!
• Sell your work and showcase your art at zero cost! Don’t let your products get lost in the depths of the internet.
• Price your own work. All the revenue coming from your assets will be entirely yours, with no commissions!
• Reach a bigger audience! We will promote your work using our platform, by campaigns and ads.
• Meet and exchange information with other high quality professionals and stay updated on any news regarding the scanning world.
• Work at your own pace! You will decide the frequency of your uploads, your work routine is only yours.
• Get the chance to participate in AAA video game productions and community projects.
• Publicize yourself through photogrammetry themed interviews and articles within our website.

Anyone who wants to participate in the ScansUp platform must agree to our Terms of Use and Services and ScansUp & Seller Terms.

Once a product is approved by us for publication (we check submission errors, missing information, ownership…), the partner has total control over it using his personal partner panel.

Generally, if a partner wants to edit a product or remove it, it is very simple, they can do it directly from their Gumroad store and in the ScansUP partner panel.

All we ask from the partner side, in order to avoid possible misunderstandings, is to inform us before updating the price of any of their products, if they want to remove it or if they intend to make discount campaigns.

Not at all! ScansUp does not keep a single cent of our partners’ work.

ScansUp is a collaborative store based on Gumroad. Each ScansUp partner has their own Gumroad store where they upload their products, which can be shared and featured on other websites. All we do is link those items on one website which serves as a gathering point for the independent scanners and developers community. Every time a user clicks on a product from our website, they are clicking on our partner’s Gumroad product. ScansUp has no control over the payment, storage or distribution of the products, Gumroad does.

The money made from each sale goes directly to the partner’s Gumroad account, with no intermediary. If you want to know how to achieve this decentralised way of working, click on this thread, where we explain what the Gumroad platform is and how it works.

Anyone who wants to participate in the ScansUp platform must agree to our Terms of Use and Services and ScansUp & Seller Terms.This agreement stipulates each party’s responsibilities, obligations regarding the management of the products featured on the website. All the necessary communication processes for an optimal and easy management of the items on sale between ScansUp and its partners are reflected in this agreement.

In short and taking into account the main points reflected in the partnership agreement, and in the Terms of Use and Service, ScansUp accredits that it does not own the items provided by the seller in any way and that it does not have any right to charge a commission on them. In turn, the seller accepts that they are providing original content as a partner and not copies, plagiarisms or items subject to copyright infringement. They also accept that, in the first instance, they are responsible of the content featured in their Gumroad store, not ScansUp. In addition, both parties undertake to respect the partnership agreement and they guarantee the willingness to communicate and to cooperate in order to solve any problem privately.

If you already partner with ScansUp and you want to stop working with us, send us an email to contact@scansup.com in order to  start your cancellation request.

The seller can communicate to ScansUp the wish to leave the platform with at least 30 days notice. ScansUp will proceed to remove all data and products from the Seller.

If you have not found a satisfactory answer to your question in our FAQ section, write to us to support@scansup.com and we will answer your question as soon as possible.